Threefold Interactive

Support

Something broken, a question about a purchase, or a request about your data — email us and a person will read it.

We're a small studio, so replies typically take a few business days.

Reporting a problem

The more of this you can include, the faster we can help:

  • The name of the game and its version number
  • Your device and operating system version
  • What you were doing when the problem happened
  • A screenshot or screen recording, if you have one

Purchases and refunds

Purchases and in-app purchases are handled by the store you bought from, not by us directly, so refunds go through that store rather than through us:

If a purchase didn't deliver what it should have inside one of our games, email us and we'll make it right.

Account and data deletion

You can ask us to delete data associated with you at any time. Email admin@threefoldinteractive.com with the subject line "Data deletion request" and include:

  • The game the request applies to
  • Your Steam profile link or Steam ID, so we can find your data

We'll confirm the request and delete the data within 30 days, except where we're required to keep records for legal or accounting reasons. See our privacy policy for details on what we collect and how long we keep it.

Worth knowing where things live. Your saved games sit in your Steam account, so deleting those is done through Steam rather than by asking us. What we can delete is your rift run records and any correspondence you've sent us, and we can remove your entry from a rift leaderboard if you ask for that too.